Privacy policy

Privacy Policy

Last updated: 27 January 2026

Sinopec Online operates this store and website, including all related information, content, features, tools, products and services, to provide you with access to our products and services (the Services). The store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use and disclose personal information when you visit, use, make a purchase from or otherwise interact with us. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of personal information.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

Personal information we collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, this may include:

  • Contact details such as name, billing and delivery addresses, telephone number and email address
  • Financial and transaction details such as payment method, payment confirmation and purchase history
  • Account information such as usernames, passwords, preferences and settings
  • Communications with us, including enquiries and support requests
  • Device and technical information such as IP address, browser type and network data
  • Usage information such as pages visited and interactions with the Services

Sources of personal information

We collect personal information:

  • Directly from you when you place an order, create an account or contact us
  • Automatically through cookies and similar technologies when you use the Services
  • From service providers supporting payments, delivery, analytics and technical operations
  • From advertising, analytics or logistics partners where permitted by law

How we use personal information

We use personal information to:

  • Provide and operate the Services, including order processing, payment handling, delivery and returns
  • Manage customer accounts and respond to enquiries
  • Improve site functionality, performance and user experience
  • Communicate with you regarding orders, accounts or service related matters
  • Send marketing communications where permitted by law and subject to your preferences
  • Prevent fraud, maintain security and protect the integrity of the Services
  • Comply with legal and regulatory obligations

Legal bases for processing

Where required by data protection law, we process personal information on the basis of:

  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests, where those interests are not overridden by your rights
  • Your consent, where applicable

How we share personal information

We may share personal information:

  • With Shopify and service providers supporting payments, hosting, analytics, fulfilment and customer support
  • With marketing and advertising partners where permitted by law
  • When you request or consent to a specific disclosure
  • Within our corporate group or affiliated entities
  • In connection with a business transfer, merger or restructuring
  • Where required to comply with legal obligations or protect our rights

Shopify platform processing

Our Services are hosted by Shopify. Shopify processes certain personal information to provide and improve the Services. In some cases, Shopify acts as a data controller for information it processes for its own purposes. Further details are available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

Shopify Network Intelligence and enhanced services

We use Shopify features that may include Shopify Network Intelligence. These features can process information about your interactions with our store together with information from other merchants and Shopify, in order to provide, protect and improve Shopify’s services and to support enhanced platform features such as analytics, performance and measurement, fraud prevention and relevant marketing capabilities.

Shopify processes this information in accordance with the Shopify Consumer Privacy Policy. You may also be able to exercise certain privacy rights with Shopify via the Shopify Privacy Portal.

Where required by law, cookie and tracking preferences are managed through your consent choices, and you can update those choices using our cookie banner or other available controls.

Third party links

The Services may contain links to third party websites not operated by us. We are not responsible for the privacy practices or content of those sites. You should review their privacy policies before providing personal information.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

Security and retention

We use appropriate technical and organisational measures to protect personal information. No system is completely secure and you should avoid sending sensitive information through unsecured channels.

We retain personal information only for as long as necessary to provide the Services, meet legal requirements, resolve disputes and enforce agreements.

Your rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion of personal information
  • Receive a copy of your personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

UK and EEA residents also have the right to lodge a complaint with a data protection authority.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding.

International transfers

Personal information may be transferred outside your country of residence. Where information is transferred from the UK or EEA, we rely on recognised safeguards such as Standard Contractual Clauses or adequacy decisions.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

For questions about this Privacy Policy or to exercise your rights, contact:

  • Email: shop@sinopeconline.com
  • Phone: +44 020 8068 3444
  • Address: 66 Paul Street, London, EC2A 4NA, United Kingdom

Sinopec Online is the data controller for personal information processed under this Privacy Policy.